Digitally influenced customer journeys and human interaction
Brands that truly believe in customer centricity will thrive and grow—despite disruptions and uncertainty. Why? Because they know that exceptional customer experiences generate sustainable value.
Our next-generation customer experience solutions help you uncover that value by better addressing the new needs of your customers, expediting resolution, growing revenue, and doing more with less.
SOLUTION
Reimagine CX
Seamlessly blend human, automation-enabled, and digital engagement to deliver a resolution-centered, differentiated experience.
SOLUTION
Build Brand Fans
Remove the barriers between touchpoints, meet the new needs of customers, and create amazing experiences to turn happy customers into lifelong fans.
SOLUTION
Grow Wallet Share
Uncover opportunities to optimize the customer journey, accelerate resolution, and increase customer lifetime value.
SOLUTION
Reduce Cost to Serve
Deliver smarter customer support while reducing call volume and handle times for operational cost savings and optimization.
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CX Transformation
Resolution-Centered CX
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Deliver a differentiated experience with a seamlessly blended, human and digital customer journey.
Resolution-Centered CX
Empower your customer experience with practical AI to accelerate resolution and reduce your cost to serve.
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SaaS
Get everything you need to launch your own customer engagement program.
CCaaS
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Featured Content
Get the latest news, information, and other educational resources.
Reimagined Work-at-Home Training Model Benefits Fortune 500 Retailer
Training and nesting enhancements fast track newagent performance achievements The Client The client, a renowned Fortune 500 company, is a home improvement specialty retailer operating throughout North America and beyond. Since 2017, ResultsCX has been a valued...
SupportPredict Bots Drive Quality, CSAT, and AHT Improvements for Fortune 500 Healthcare Payer
Three-month pilot compared Bots-equipped agent care against control group performance. Covid-19 Disruption The Client A managed care provider to more than six million members, our client is a Fortune 500 insurance company whose partnership with ResultsCX is more than...
ResultsCX Launches Enhanced Social Media Customer Experience Management Services
Expanded social media customer care, reputation management, and content moderation operations advance BPO’s omni-channel CX management platform. FORT LAUDERDALE, FLA. – (April 30, 2021) – ResultsCX, a premier customer experience partner to Fortune-100 and 500...
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