Results-CX | A visionary for the new reality of CX

Thrive in the
new reality

Reimagine. Reinvent. Retool. It’s now or never to create customer experiences that exceed expectations.

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Think fast

Fast resolution and happy customers. Make them both happen with a digitally influenced, AI-empowered customer journey.

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Spotlight on healthcare

Human connection empowered by AI. That’s the right prescription for supporting today’s members/patients.

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Digitally influenced customer journeys and human interaction

Brands that truly believe in customer centricity will thrive and grow—despite disruptions and uncertainty. Why? Because they know that exceptional customer experiences generate sustainable value.

Our next-generation customer experience solutions help you uncover that value by better addressing the new needs of your customers, expediting resolution, growing revenue, and doing more with less.

SOLUTION

Reimagine CX

Seamlessly blend human, automation-enabled, and digital engagement to deliver a resolution-centered, differentiated experience.

SOLUTION

Build Brand Fans

Remove the barriers between touchpoints, meet the new needs of customers, and create amazing experiences to turn happy customers into lifelong fans.

SOLUTION

Grow Wallet Share

Uncover opportunities to optimize the customer journey, accelerate resolution, and increase customer lifetime value.

Reduce Cost-to-Serve

SOLUTION

Reduce Cost to Serve

Deliver smarter customer support while reducing call volume and handle times for operational cost savings and optimization.

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CX Transformation

Deliver a differentiated experience with a seamlessly blended, human and digital customer journey.

Resolution-Centered CX

Empower your customer experience with practical AI to accelerate resolution and reduce your cost to serve.

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Get everything you need to launch your own customer engagement program.

CCaaS

Deliver a differentiated experience with a seamlessly blended, human and digital customer journey.

Resolution-Centered CX

Empower your customer experience with practical AI to accelerate resolution and reduce your cost to serve.

SupportPredict
SaaS

Get everything you need to launch your own customer engagement program.

CCaaS

Resource Center

Featured Content

Get the latest news, information, and other educational resources.

Case Study Featured

Cable & Internet Industry Leader Reaches New Heights in Sales CX

Retailer to Gamers Adopts Digital CX Strategy in Time for Holiday Rush

Rapid Ramp Strategy and Agent AI Combine to Cut Costs and Boost Sales

How Businesses Reshaped Their Operations for Customer Service During COVID-19

Article Featured

By Blayne Shell, ResultsCX Chief Revenue Officer As organizations throughout the world continue to reshape their business operations under the “new normal” lights of the pandemic economy, many have taken a close look inward to identify areas where they can become more...

ResultsCX unveils stats and trends for 2020 holiday customer service strategies

Featured Press Release

FORT LAUDERDALE, FLA. – (December 28, 2020) – ResultsCX, a premier customer experience partner to Fortune-100 and 500 companies worldwide, announced today findings from its recent holiday shopping and customer service survey, taking the pulse of organizations and how...