For Medicare Advantage health plans, CMS Star Survey results are an extremely important measure of quality and experience. Incentive payments are linked to a plan’s score, and many members weigh scores heavily when choosing to stay with their plans or move to new ones.
Medicare Advantage health plans understand the importance of driving higher CMS Star Survey Scores. 5-Star Survey scores correlate to:
ResultsCX supports multiple Medicare Advantage health plan clients. To ensure 5-Star member support, the ResultsCX CMS task force focused on:
By making Star Ratings a cultural component of Medicare Advantage support and taking an empathetic approach, the CMS Task Force ensures client support matches 5-Star quality performance: