For health plans, efficient and effective back-office operations are crucial to success. Staffing issues like the ongoing labor shortage in the U.S. can have a detrimental impact on quality and accuracy, affecting members’ experiences and the plans’ bottom line.
A leading Medicare Advantage health plan faced significant attrition. This made it challenging to staff healthcare claims work domestically and led to:
The ResultsCX team deployed a high-performing and fully engaged offshore team that was cost-effective and quality-focused:
Within 60 days, client satisfaction increased significantly, linked to cost-effective performance and outstanding service quality.