Article Archives - Results-CX

The Importance of Resolution-Centered Customer Care in the Healthcare Industry

By Becky WatkinsSenior Vice President, Relationship Management Originally published by Healthcare News, March 9, 2021 The healthcare industry has seen a drastic shift in its operations and communications over the last year. Since the beginning of the COVID-19...

Retailers Improving the E-Commerce Shopping Experience Through Resolutions-Focused Customer Service

Article

By Wayne WhiteChief Technology Officer Originally published by Total Retail, February 15, 2021 Many national retailers began announcing their 2020 holiday season plans and shopping promotions much earlier than in years past. The holiday shopping season was...

How Businesses Reshaped Their Operations for Customer Service During COVID-19

Article Featured

By Blayne Shell, ResultsCX Chief Revenue Officer As organizations throughout the world continue to reshape their business operations under the “new normal” lights of the pandemic economy, many have taken a close look inward to identify areas where they can become more...