SupportPredict Bots Drive Quality, CSAT, and AHT Improvements for Fortune 500 Healthcare Payer
Three-month pilot compared Bots-equipped agent care against control group performance. Covid-19 Disruption The Client A managed care provider to more than six million members, our client is a Fortune 500 insurance company whose partnership with ResultsCX is more than...
Customer Care Survey Shows Consumers Are Having Success Accessing Medical & Insurance Information via Chatbots and Self-Support Materials
Even When Covid-19 Subsides, Growing Number of Consumers Want Increased Access to Online Customer Care Options FORT LAUDERDALE, FLA. – (April 8, 2021) – ResultsCX, a premier customer experience partner to Fortune-100 and 500 companies worldwide, today announced...
ResultsCX unveils stats and trends for 2020 holiday customer service strategies
FORT LAUDERDALE, FLA. – (December 28, 2020) – ResultsCX, a premier customer experience partner to Fortune-100 and 500 companies worldwide, announced today findings from its recent holiday shopping and customer service survey, taking the pulse of organizations and how...
How Businesses Reshaped Their Operations for Customer Service During COVID-19
By Blayne Shell, ResultsCX Chief Revenue Officer As organizations throughout the world continue to reshape their business operations under the “new normal” lights of the pandemic economy, many have taken a close look inward to identify areas where they can become more...