Study: Customers Increasingly Turn to Self-Support Amid Pandemic

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The coronavirus may be changing how customers interact with companies and service providers, according to a study released Monday. The study, conducted by Ohio-headquartered DeviceBits, found an 86% increase in customer self-support sessions—when a person leverages an...

Reimagined Work-at-Home Training Model Benefits Fortune 500 Retailer

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Training and nesting enhancements fast track newagent performance achievements The Client The client, a renowned Fortune 500 company, is a home improvement specialty retailer operating throughout North America and beyond. Since 2017, ResultsCX has been a valued...

SupportPredict Bots Drive Quality, CSAT, and AHT Improvements for Fortune 500 Healthcare Payer

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Three-month pilot compared Bots-equipped agent care against control group performance. Covid-19 Disruption The Client A managed care provider to more than six million members, our client is a Fortune 500 insurance company whose partnership with ResultsCX is more than...

Top Media Subscription Brand Overcomes 2020 Global Challenges

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Trusted partnership pays off with quick risk-avoidance strategy The Client For over 15 years, one of the nation’s most popular media subscription services has trusted ResultsCX to deliver an outstanding customer experience on their behalf. Our dedicated agent team...

Cable & Internet Industry Leader Reaches New Heights in Sales CX

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ResultsCX Reinvents Sales Strategy Ahead of New Product Launch Download Case Study...

Top Streaming Company Nets Revenue and Cost Savings

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As Call Drivers Shift, ResultsCX Outperforms in Saves and Retention Download Case Study...