Pandemic Propels Big Spike in Customer Service Calls

Pandemic Propels Big Spike in Customer Service Calls

COVID-19 PANDEMIC RESULTED IN A 69% INCREASE IN CUSTOMER SERVICE CALL VOLUMES FOR RESULTSCX RETAIL CLIENTS IN 2020 Influx of Online Shopping & Need for At-Home Agent Customer Resolutions Illustrated Significant Shifts FORT LAUDERDALE, FLA. – (January 14, 2021) –...