Pandemic Propels Big Spike in Customer Service Calls
COVID-19 PANDEMIC RESULTED IN A 69% INCREASE IN CUSTOMER SERVICE CALL VOLUMES FOR RESULTSCX RETAIL CLIENTS IN 2020 Influx of Online Shopping & Need for At-Home Agent Customer Resolutions Illustrated Significant Shifts FORT LAUDERDALE, FLA. – (January 14, 2021) –...
ResultsCX unveils stats and trends for 2020 holiday customer service strategies
FORT LAUDERDALE, FLA. – (December 28, 2020) – ResultsCX, a premier customer experience partner to Fortune-100 and 500 companies worldwide, announced today findings from its recent holiday shopping and customer service survey, taking the pulse of organizations and how...
DeviceBits Announces It Has Unified Its Brand with ResultsCX
Brand Unification Allows for Enhanced Support Options for Customers Through Self-Service, Agent AI, and Bot Software COLUMBUS, Ohio, Sept. 14, 2020 (GLOBE NEWSWIRE) — DeviceBits, a leading artificial intelligence (AI) software provider, and ResultsCX (formerly...
The Results Companies Launches New ResultsCX Brand and is Rebranding DeviceBits Software Solutions
Resolution-Centered CX Technologies Combine Agent Support, Self-Service, Agent AI & Bots Software FORT LAUDERDALE, Fla., Sept. 14, 2020 (GLOBE NEWSWIRE) — ResultsCX, a premier customer experience partner to Fortune-100 and 500 companies worldwide, announced...