The Results Companies Launches New ResultsCX Brand and is Rebranding DeviceBits Software Solutions
Resolution-Centered CX Technologies Combine Agent Support, Self-Service, Agent AI & Bots Software FORT LAUDERDALE, Fla., Sept. 14, 2020 (GLOBE NEWSWIRE) — ResultsCX, a premier customer experience partner to Fortune-100 and 500 companies worldwide, announced...
The Results Companies Announces Significant Initiative to Increase Staff at Its U.S. Locations
Redefined Company Culture Focuses on Employee Growth and Success FORT LAUDERDALE, Fla., Sept. 03, 2020 (GLOBE NEWSWIRE) — The Results Companies, a premier customer experience partner to Fortune-100 and 500 companies worldwide, announced today a significant...
Study: Customers Increasingly Turn to Self-Support Amid Pandemic
The coronavirus may be changing how customers interact with companies and service providers, according to a study released Monday. The study, conducted by Ohio-headquartered DeviceBits, found an 86% increase in customer self-support sessions—when a person leverages an...
June 2020 Release: Successful PCI-DSS Compliance Audit
Fort Lauderdale, Florida – (July 9, 2020) – The Results Companies announced today that it had achieved Payment Card Industry Data Security Standard (PCI-DSS) compliance for its data centers, global network, global call centers, and Results Home Office™...