Combine our AI-powered customer experience platform with qualified professional expertise to optimize your customer careDownload White Paper
Integrating AI-driven Self Service, Agent Assistance, and Bots with your support operations will facilitate faster customer paths to resolution. We will help you fuse our SupportPredict SaaS with actionable insights from ResultsCX Managed Services to help you drive sales, reduce the cost to serve, and realize a return on investment in weeks, not years.
Take your customers beyond the standard self-service experience with predictive, turn-by-turn guidance and five content delivery methods to accommodate all learning types. With features like content scoring, usage alerts, and feedback analytics, relevant content is always at the ready.
Empower agents with a self-learning AI platform that leverages usage data from over 100 million users to maximize first-call resolution and transform customer satisfaction.
Say goodbye to fragmented support. When digital-first customers escalate from chatbot to agent, SupportPredict Bots bridges the transition to Agent AI, allowing agents to start the conversation where the bot left it.
average digital containment
per month average savings
with Self Service
per month savings in customer
engagement costs with Bots
AI-empowered agent support: Smarter, more efficient customer support interactions+
Deliver information intuitively for all learning types and reduce the cost to serve with SupportPredict Self Service and SupportPredict Bots+
Gain actionable information to optimize the customer experience with ResultsCX Performance Insights.+
The manpower and skill to optimize your knowledge sources and interpret your usage data to support business decisions.+