SupportPredict
SaaS

Empower your customer
experience with AI

Simplify the customer experience with Self Service, Agent AI, and Bots that integrate seamlessly for a fast path to resolution.

Our SupportPredict SaaS solutions help you drive sales, reduce the cost to serve, and realize a return on investment in weeks, not years.

Machine-learning algorithms based on cross-channel user behavior data and feedback
A constantly growing central knowledge-base housing content for more than 700 of the most popular devices, apps, and tech leaders
Seamless customer tracking across Self Service, Chatbot, and agent interactions
SupportPredict SelfService Logo

SupportPredict Self Service

Take your customers beyond the standard self-service experience with predictive, turn-by-turn guidance and five content delivery methods to accommodate all learning types. With features like content scoring, usage alerts, and feedback analytics, relevant content is always at the ready.

SupportPredict AgentiAI Logo

SupportPredict Agent AI

Empower agents with a self-learning AI platform that leverages usage data from over 100 million users to maximize first-call resolution and transform customer satisfaction.

SupportPredict Bots Logo

SupportPredict Bots

Say goodbye to fragmented support. When digital-first customers escalate from chatbot to agent, SupportPredict Bots bridges the transition to Agent AI, allowing agents to start the conversation right where the bot left off.

Our clients achieve

85%

average digital containment

$450,000

per month average savings
with Self Service

$60,000

per month savings in customer
engagement costs with Bots

Practical AI for an intuitive, seamless journey

AI-empowered agent support

Smarter, more efficient customer support

Improve accuracy and relevance with SupportPredict Agent AI and SupportPredict Bots.

AI guidance helps agents resolve issues faster by matching customer questions to known resolutions in an instant.

Automated support paths reduce handle times and improve first-call resolution.

Custom dashboards keep agents engaged in the knowledgebase, on top of trending topics, and aware of updates.

Self-learning Bots integrate with Agent AI to guide agents through the support process.

Agent AI and Bots integrate seamlessly with SupportPredict Self Service.

Convenient customer-driven CX

Deliver information intuitively for all learning types and reduce the cost to serve with SupportPredict Self Service and SupportPredict Bots

Guided navigation gets customers to the answers they need, quickly and easily.

Five content-delivery formats allow each customer to access information in their own way.

Customer behavior insights and predictive analytics make Self Service smarter with every interaction.

Self Service integrates seamlessly with SupportPredict Bots and Agent AI.

Knowledgebase content management is simple and supported by ResultsCX as a managed service.

Powerful reporting and analytics

Gain actionable information to optimize the customer experience with ResultsCX Performance Insights.

Flexible reporting portal unlocks detailed usage data and content insights across the entire digital platform.

Unified data from the end-to-end customer journey delivers impactful and comprehensive customer insights.

Custom analytics—such as usage trends, month-over-month performance, support gaps, containment, and KPI performance—drive ongoing savings and CSAT improvements.

Automated report delivery provides daily, weekly, and monthly reviews.

AI-empower your customer experience

Deliver a customer experience that creates brand fans.
Drive sales and improve up-sell conversion rates.
Reduce the cost to serve with smarter customer support and self-driven service.
Achieve a cost-per-call return on investment in weeks, not years.
Grow your market share.