SupportPredict SaaS

Combine our AI-powered customer experience platform with qualified professional expertise to optimize your customer care

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Empower Better Customer Experiences

Integrating AI-driven Self Service, Agent Assistance, and Bots with your support operations will facilitate faster customer paths to resolution. We will help you fuse our SupportPredict SaaS with actionable insights from ResultsCX Managed Services to help you drive sales, reduce the cost to serve, and realize a return on investment in weeks, not years.

Natural language processing analyzes cross-channel user behavior data and feedback for constant refinement

Growing knowledge management system houses content for 700+ popular devices, apps, and tech leaders

Understanding of the customer journey from Self Service and Chatbot to agent interactions

ResultsCX Managed Services personnel curate and manage tools and data to uncover actionable insights for impactful business decisions

SupportPredict Self Service

Take your customers beyond the standard self-service experience with predictive, turn-by-turn guidance and five content delivery methods to accommodate all learning types. With features like content scoring, usage alerts, and feedback analytics, relevant content is always at the ready.

SupportPredict Agent AI

Empower agents with a self-learning AI platform that leverages usage data from over 100 million users to maximize first-call resolution and transform customer satisfaction.

SupportPredict Bots

Say goodbye to fragmented support. When digital-first customers escalate from chatbot to agent, SupportPredict Bots bridges the transition to Agent AI, allowing agents to start the conversation where the bot left it.

Our clients achieve

85%

average digital containment

$450,000

per month average savings
with Self Service

$60,000

per month savings in customer
engagement costs with Bots

Practical AI for an intuitive, seamless journey

AI-empowered agent support: Smarter, more efficient customer support interactions

Improve accuracy and relevance with SupportPredict Agent AI and SupportPredict Bots.

AI guidance helps agents resolve issues faster by matching customer questions to known resolutions instantly.

Automated support paths reduce handle times and improve first call resolution.

Custom dashboards keep agents engaged in the knowledge base, on top of trending topics, and aware of updates.

Self-learning Bots integrate with Agent AI to guide agents through the support process.

Convenient customer-driven CX

Deliver information intuitively for all learning types and reduce the cost to serve with SupportPredict Self Service and SupportPredict Bots

Guided navigation gets customers to the answers they need, quickly and easily.

Five content-delivery formats allow each customer to access information in their own way.

Customer behavior insights and predictive analytics make Self Service smarter with every interaction.

Self Service integrates seamlessly with SupportPredict Bots and Agent AI.

Knowledge base content management is simple and supported by ResultsCX as a managed service.

Powerful reporting and analytics

Gain actionable information to optimize the customer experience with ResultsCX Performance Insights.

Flexible reporting portal unlocks detailed usage data and content insights across the entire digital platform.

Unified data from the end-to-end customer journey delivers impactful and comprehensive customer insights.

Custom analytics—such as usage trends, month-over-month performance, support gaps, containment, and KPI performance—drive ongoing savings and CSAT improvements.

Automated report delivery provides daily, weekly, and monthly reviews.

Experienced Knowledge Management

The manpower and skill to optimize your knowledge sources and interpret your usage data to support business decisions.

Knowledge base experts will consolidate and curate your knowledge into a single source of truth to be consumed across all customer experience channels.

We will act as your resources for applying industry best practices that make your knowledge serve you better.

Our Customer Success team will monitor and interpret your knowledge data, providing actionable insights and decision guidance.

AI-empowered tools + human expertise will upgrade your customer experience

Deliver a customer experience that creates brand fans.

Drive sales and improve up-sell conversion rates.

Reduce the cost to serve with smarter customer support and self-driven service.

Achieve a cost-per-call return on investment in weeks, not years.

Use data-driven insights to grow your market share.