The coronavirus may be changing how customers interact with companies and service providers, according to a study released Monday.

The study, conducted by Ohio-headquartered DeviceBits, found an 86% increase in customer self-support sessions—when a person leverages an artificial intelligence-driven, web-based frequently-asked-questions component—from January to May 31.

DeviceBits, which provides call center AI solutions, compared customer inquiry preferences from the pre-COVID-19 months of January and February to data collected from March 1 to May 31.

The company also reports a near doubling—or 98.5% increase—of interactive sessions with ChatBots, wherein customers engage with AI systems.