Our Company

CX360®

As an organization obsessed with measuring outcomes, we know the importance of a proven operating model for maximizing the performance of people, process, and technology.

Our CX360 performance framework takes our best practices worldwide to ensure consistent performance across all disciplines and all locations. More than 20 years in the making, it addresses the MTB5 (Mastering the Big 5) tenets of operational excellence through a trove of proprietary process maps, resources, and tools. CX360 builds expert design, integrated delivery, and continuous innovation into everything we do. You could call it our secret sauce. Our partners call it a game-changer.

Insights and Analytics

When it comes to understanding your customer, performance reporting and call data only tell half the story. ResultsCX Insights and Analytics takes a deep-dive approach to uncovering the behaviors, engagement dynamics, and trends that shape the customer experience.

Built on more than a decade’s worth of voice analytics research and application, our interaction analytics correlate hundreds of millions of engagements with key metrics. By pinpointing the effects of specific actions and habits, we can construct a personalized path to improvement for every agent.

Our digital behavior analytics trace every movement of a customer’s digital support experience and derives actionable data for creating a faster, smarter experience. Tapping into our SupportPredict AI and machine learning resources, we derive predictive analytics and what-if outcomes from interaction and digital analytics.

Healthcare CX

Compliance. Enrollment. Sales targets. Net Promoter Score. Reputation. You have plenty of reasons to be selective when it comes to choosing a CX partner, but none matters more than treating your members and customers with compassion.

ResultsCX licensed and non-licensed healthcare engagement teams deliver experienced support that is always personal, simple, dependable, empathetic, and proactive.

We’ve been in the business of building secure, compliant CX solutions for healthcare partners since 2005, and we’re just getting started. A 2019 champion/challenger study we conducted for a Fortune 100 managed care organization showed that integration of SupportPredict Agent AI with Bots delivered on operational cost savings and customer loyalty starting in the first month:

ResultsCX meets or exceeds all major regulatory and security best-practice standards in the industry, including HIPAA-HITRUST, PCI-DSS, SAS 70 SSAE 16 SOC 2 Type II Security Trust Principle , and NIST 800-30 Security Standards.

ResultsCX Home Office

The world has changed. You need a disaster-proof, fast-ramping CX solution.

ResultsCX Home Office mobilizes our PHI & PCI-compliant data center, HIPAA and HITECH-compliant practices, and CX360® operating model to deliver the same quality and stability you expect from bricks-and-mortar operations.

Protect your brand reputation and revenue streams through uncertain times without compromising on KPIs. Let’s build your ResultsCX Home Office solution.