A visionary for the new reality of CX

Business as usual has never been our mission. We are customer experience experts, applying data-driven insights to continuously reinvent and reimagine the customer journey to meet the changing needs of our clients and their customers.

Innovation is in our DNA. We design, build, deliver, and optimize digitally influenced customer journeys that help your brand achieve new heights in satisfaction, advocacy, and ROI.

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We believe the employee journey is every bit as important as the journey with you and your customers. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences for our clients. We’re committed to the Servant Leadership philosophy and follow its practices to enrich the lives of our employees, operate a great organization, and create a more just and caring world.

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We believe the employee journey is every bit as important as the journey with you and your customers. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences for our clients. We’re committed to the Servant Leadership philosophy and follow its practices to enrich the lives of our employees, operate a great organization, and create a more just and caring world.

Our Mission

As a trusted partner, we inspire and create remarkable customer experiences with unbelievable employees and technology.

Our Vision

To be the most trusted partner delivering incredible customer experiences, services, and solutions for our clients.

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CX360®

As an organization obsessed with measuring outcomes, we know the importance of a proven operating model for maximizing the performance of people, process, and technology.

Our CX360 performance framework takes our best practices worldwide to ensure consistent performance across all disciplines and all locations. More than 20 years in the making, it addresses the MTB5 (Mastering the Big 5) tenets of operational excellence through a trove of proprietary process maps, resources, and tools. CX360 builds expert design, integrated delivery, and continuous innovation into everything we do. You could call it our secret sauce. Our partners call it a game-changer.

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Insights and Analytics

When it comes to understanding your customer, performance reporting and call data only tell half the story. ResultsCX Insights and Analytics takes a deep-dive approach to uncovering the behaviors, engagement dynamics, and trends that shape the customer experience.

Built on more than a decade’s worth of voice analytics research and application, our interaction analytics correlate hundreds of millions of engagements with key metrics. By pinpointing the effects of specific actions and habits, we can construct a personalized path to improvement for every agent.

Our digital behavior analytics trace every movement of a customer’s digital support experience and derives actionable data for creating a faster, smarter experience. Tapping into our SupportPredict AI and machine learning resources, we derive predictive analytics and what-if outcomes from interaction and digital analytics.

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Healthcare CX

Compliance. Enrollment. Sales targets. Net Promoter Score. Reputation. You have plenty of reasons to be selective when it comes to choosing a CX partner, but none matters more than treating your members and customers with compassion.

ResultsCX licensed and non-licensed healthcare engagement teams deliver experienced support that is always personal, simple, dependable, empathetic, and proactive.

We’ve been in the business of building secure, compliant CX solutions for healthcare partners since 2005, and we’re just getting started. A 2019 champion/challenger study we conducted for a Fortune 100 managed care organization showed that integration of SupportPredict Agent AI with Bots delivered on operational cost savings and customer loyalty starting in the first month:

ResultsCX meets or exceeds all major regulatory and security best-practice standards in the industry, including HIPAA-HITRUST, PCI-DSS, SAS 70 SSAE 16 SOC 2 Type II Security Trust Principle , and NIST 800-30 Security Standards.

Healthcare CX information

21%

reduction in AHT (three-month average)

14.5%

greater quality scores (three-month average)

7.7%

increase in customer satisfaction scores (three-month average)

Results Home Office

The world has changed. You need a disaster-proof, fast-ramping CX solution.

Results Home Office mobilizes our PHI & PCI-compliant data center, HIPAA and HITECH-compliant practices, and CX360® operating model to deliver the same quality and stability you expect from bricks-and-mortar operations.

Protect your brand reputation and revenue streams through uncertain times without compromising on KPIs. Let’s build your Results Home Office solution.

Results Home Office

ResultsCX by the numbers

$71 million

Calls handled per year

$11.5 million

Self Service engagements per year

$3 million+

Automated chats per year

1990

Founded as a BPO data analytics company

2006

Became a global customer engagement provider

20,000

Employees

30

Engagement centers

5,000

At-home agents

30

Years of expertise providing analytics and insights for engagement operations

15

Years of healthcare CX expertise

71 million

Calls handled per year

11.5 million

Self Service engagements per year

3 million+

Automated chats per year

1990

Founded as a BPO data analytics company

2006

Became a global customer engagement provider

20,000

Employees

30

Engagement
centers

9,000

At-home agents

30

Years of expertise providing analytics and insights for engagement operations

15

Years of healthcare CX expertise

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Our Locations

Our global footprint includes domestic, nearshore, and offshore engagement centers. Each location is carefully selected based on a vibrant workforce, advantageous business climate and ready accessibility.
United States
Results Home Office, U.S.
Alabama: Mobile
Arizona: Phoenix
Florida: Ft. Lauderdale / Lakeland / Winter Haven / Sebring
Illinois: Streator
Kansas: Lawrence
Missouri: Raytown / St. Joseph
N. Carolina: Jacksonville
Pennsylvania: Blue Bell
Texas: Corpus Christi / Palestine / Paris / Wichita Falls
Virginia: Alverser / Galax / Martinsville / Richmond / Stuart
West Virginia: Huntington
Latin America
Results Home Office, Mexico
Hermosillo, Mexico
Obregon, Mexico
Tegucigalpa, Honduras
Philippines
Batangas: Lipa City
Cebu: Lapu-Lapu City
Manila:
Pasig City (Silver City)
Pasig City (Alaska)
Pasig City (Alaskaland)
Pasig City (Q Plaza)
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working with us?

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