Leadership Team

Chad Carlson, Chief Executive Officer

Chad Carlson

Chief Executive Officer

As ResultsCX’s chief executive officer, Chad steers strategy and decision-making across all functional areas. Chad has served in a variety of executive leadership positions throughout more than 25 years of expertise in the contact center industry. He has led operations spanning as many as 150 locations across more than 30 countries, 60,000 employees, and over $1 billion in annual revenue.

Creating employee-centric organizations and structuring deals as trusted partnerships have been principal missions for Chad throughout his professional history. His personal commitment to the Servant Leadership philosophy and relationships with some of the world’s most recognizable brands have fueled successful turnarounds for numerous contact center companies. Chad has been instrumental in the shaping of the BPO industry through his leadership and guidance of successful acquisitions. Prior to joining ResultsCX, he was CEO of Startek for over seven years and led the company through its 2018 merger with Aegis.

Andrea Maizes, Chief Human Resources Officer

Andrea Maizes

Chief Human Resources Officer

Andrea leads the global Human Resources team, shaping the employee experience for our population of roughly 20,000 colleagues. She drives strategy and execution for talent acquisition, career development, HR service delivery, diversity and inclusion, and HR policies. Her central focus is creating a meaningful and rewarding experience for every colleague throughout their journey with ResultsCX.

Prior to joining ResultsCX in January 2018, Andrea amassed a broad base of experience through 30 years of HR experience spanning BPO, technology, finance, and consulting sectors. She is dedicated to creating a positive culture where employees are empowered and inspired to strive for greater.

Gaurav Agarwal, Chief Financial Officer

Gaurav Agarwal

Chief Financial Officer

Gaurav oversees financial, legal, and corporate secretarial functions at ResultsCX. An expert in mergers and acquisitions, finance, investor relations, negotiations, financial analysis, and related areas, he works closely with other senior executives to build long-term and short-term business strategies while also maintaining strict standards of financial and operational discipline.

Before joining ResultsCX, Gaurav spent 20 years at global services companies leading finance teams in the U.S., Europe, and Asia. His extensive experience working with Private Equity-owned companies ranges from small- and mid-sized organizations to large, publicly traded companies. With a history of supporting strategic growth, increasing investor returns, and guiding organizations through major transactions, he has been instrumental in a wide variety of corporate deals. Gaurav is a chartered accountant (India) and Certified Public Accountant (US).

Wayne White, Chief Information Officer

Wayne White

Chief Information Officer

Wayne leads all information technology functions for ResultsCX. He brings a broad spectrum of experience from more than 25 years in technology. Wayne’s core areas of expertise include the development of new IP and network designs, processes, products, and tools to enhance business solutions and client offerings.

Along with servicing Fortune 100 and 500 clients, Wayne has also solutioned for state and federal government organizations. He is particularly skilled in network, systems, analytics, and security as well as data center infrastructure, storage, and disaster recovery. He has been called upon to give expert testimony regarding telco regulatory and legal affairs and has co-authored a whitepaper on the future of security and cyberattacks for the U.S. Department of Defense. Wayne is a trained Six Sigma Black Belt and received his Project Management Professional (PMP) certification from the Project Management Institute. He is a keynote speaker on Leadership training and lecturer on the future of technology. Additionally, he is the recipient of the 2020 Orbie Award for Colorado CIO of the Year−Large Corporate.

Arthur Burt, SVP - Chief Information Security Officer

Arthur Burt

Chief Information Security Officer

Arthur leads Security & Compliance for ResultsCX and is a proven leader of security teams and programs. He has 30 years of BPO experience that include 20 years in IT leadership as IT Chief of Staff, CISO, and Solutions Architect Team Leader, in support of 50K+ employees and 300+ clients. Understanding the extended attack surface of BPO environments, Arthur has been instrumental in establishing secure access for the ResultsCX remote workforce. Skilled at communicating to non-technical persons about cyber-security, he is expert on the application of PCI-DSS, HITRUST, HIPAA, GLBA, SOX, and GDPR in a multi-tenant environment. While directing the mitigation of cyber-threats and other technology issues, Arthur ensures the alignment of ResultsCX security initiatives with business goals to create value and ensure uninterrupted business operations.

Arthur has a background of real-world leadership, legal engagement, empathy-based interaction, and security systems from past roles that include military police, military intelligence, nursing, and firefighting. As CISO, he oversees compliance, documentation, audits, and annual compliance checks for the information security program, always maintaining a strong ResultsCX security posture focused on today and the future.

Pete Martino, Chief Operating Officer

Pete Martino

Chief Operating Officer

Pete leads operations for our global enterprise. He brings over 30 years of experience in the BPO space spanning global support operations, client relationship management, organic growth, and change management.

Prior to joining ResultsCX in February 2020, Pete served as COO for Startek. In that role, he was responsible for operations of more than 25 locations in the Americas and Philippines and maintained a client base worth $300 million in annual revenue. Additionally, he held a series of leadership positions at Clientlogic/Sitel and experienced the client side of the BPO partnership as a global outsourcing director for Microsoft. Pete employs a process-driven approach to operations that drives consistency, insights, and continuous improvement.

Blayne Shell, Chief Revenue Officer

Blayne Shell

Chief Revenue Officer

Blayne leads ResultsCX Enterprise Sales and Marketing and is responsible for strategic positioning and revenue growth for ResultsCX solutions. He brings more than 30 years of contact center experience including key leadership roles in operations and sales as both a client and partner.

Blayne’s broad vertical and geographic experience in the BPO industry includes stops at MCI, Gateway, Sykes, ClientLogic, PeopleSupport, and most recently as vice president of Global Sales at STARTEK. His approach to building win-win relationships is based on a fundamental belief in making client success the core focus of every partnership.

Tracy Mitchell, Senior Corporate Counsel

Tracy Mitchell

Senior Corporate Counsel

Tracy leads our legal department, providing legal advice and counsel to ResultsCX to ensure the company’s business is conducted in compliance with applicable laws, regulations, and legal standards. She amassed nearly 20 years of legal experience before joining ResultsCX in 2018.

In her previous role, Tracy served as corporate counsel and director of Legal for Orangetheory Fitness, providing legal advice, counsel, strategy, and guidance on a multitude of legal, risk management, compliance, dispute resolution and business matters. Prior to holding in-house counsel roles, Tracy began her legal career as a litigation attorney in Illinois and Florida, counseling and representing clients in matters involving contract, real estate, employment, professional responsibility, and commercial litigation for over 12 years. Additionally, she worked in the financial services industry handling insurance-related and regulatory compliance matters.

Aaron Fender, Executive Vice President, Relationship Management

Aaron Fender

Executive Vice President, Relationship Management

Aaron leads the ResultsCX Account Relationship team, providing oversight of a partnership environment that promotes teamwork, accountability, and mutual respect. His foundational mission is ensuring trust and transparency in every client partnership.

Having joined our company in 2007, Aaron has played a significant role in the success and evolution of ResultsCX. He has more than 20 years of experience in senior management within the call center industry, including positions at Toyota Financial Services and Teleperformance USA. Aaron brings deep expertise in process optimization, workforce management, and contact center operations.

Becky Watkins, Senior Vice President, Relationship Management

Becky Watkins

Senior Vice President, Relationship Management

Becky leads account operations for all healthcare support services and serves as the senior point of contact for our healthcare clients. She brings over 30 years’ experience in the BPO industry with 10 years dedicated to healthcare solutioning and outsourcing.

She joined ResultsCX in 2017 following leadership roles at Alorica and APAC Customer Services. Becky has earned a reputation for delivering personal and empathetic human connections between her “health advocate” agent teams and her clients’ customers and members.