Our Leadership Team

As the chief executive officer of ResultsCX, Rajesh determines company strategy and guides decision-making across every functional area of the organization. An advocate of people-centricity when operating in a multi-cultural, multi-geographic environment, Rajesh believes people development investments and a culture of high performance are key to achieving excellence and strong cross-functional collaboration.

Rajesh recently led the entrepreneurial venture Nexting Advisors, which focused on deep tech CX for global organizations. Previously, as Managing Director and CEO of Firstsource Solutions, he played a pivotal role in charting a new course for the organization while driving strategic and corporate initiatives globally. Rajesh guided their metamorphosis from a traditional BPO to a world-class BPM organization during the disruption in customer expectations and engagement models driven by technology. Earlier, he headed Walden International, the first Silicon Valley-based venture firm to establish a presence in India, and led investments in outsourcing firm Quattro BPO, CoOptions, and BankBazaar.com, while serving on the board of Mindtree Ltd. Part of the Firstsource co-founding team in 2001, Rajesh is a Commerce graduate from Madras University in India and holds an MBA degree from Richmond College, London.

Pete leads operations for our global enterprise. He brings over 30 years of experience in the BPO space spanning global support operations, client relationship management, organic growth, and change management.

Prior to joining ResultsCX in February 2020, Pete served as COO for Startek. In that role, he was responsible for operations of more than 25 locations in the Americas and Philippines and maintained a client base worth $300 million in annual revenue. Additionally, he held a series of leadership positions at Clientlogic/Sitel and experienced the client side of the BPO partnership as a global outsourcing director for Microsoft. Pete employs a process-driven approach to operations that drives consistency, insights, and continuous improvement.

Sanjay is responsible for formulating the overall strategy of the company. His key areas of expertise span Operations, Marketing, and Sales. He brings to ResultsCX over three decades of experience in IT hardware, Tech Services, and Business Process Management. His prior position at Nexting Advisors was focused on deep-tech CX, and he was also the President of the Customer Management business at Firstsource Solutions.

Sanjay has also served as DELL India’s Director and Country Manager, Head of South Asia for a large India based IT services major, and Marketing manager for IBM’s venture in India. His entrepreneurial ventures include Knowledge Dynamics, an early entrant into the Analytics space in the early 2000s.

Rakesh leads our sales organization and is responsible for driving all new business performance and strategic sales initiatives. He is focused on helping our customers leverage innovative CX solutions to create a significant positive impact on their sales and operations.

Rakesh has more than 30 years of experience in executive and sales management and has proven his ability to implement sales strategies and help organizations grow. Prior to joining ResultsCX, Rakesh worked with a large global services provider as the segment leader for its insurance and healthcare business. He has a very diverse background working with companies like Optum, DXC, and IBM, and has led sales and client management teams selling BPO, analytics, and technology services across myriad industries to clients in North America, EMEA, and the Asia-Pacific region.

Rakesh earned a Master’s in Information Technology from Rochester Institute of Technology (NY). He also has an MBA from the University of Delhi (FMS) and an Engineering degree from BITS (Pilani, India). He has completed a digital strategy program at the Columbia Business School and an Executive Leadership Program at Cornell University. He is currently pursuing a Ph.D. from Rutgers University (NJ), where he is exploring the “Impact of CX on Sustainable Competitive Advantage for Organizations.”

Becky leads client solutions at ResultsCX and serves as the senior point of contact for all clients. She brings over 30 years’ experience in the BPO industry, including 10 years dedicated to healthcare solutioning and outsourcing.

Becky joined ResultsCX in 2017 following leadership roles at Alorica and APAC Customer Services. She has earned a reputation for fostering organizations’ ability to deliver personal and empathetic human connections between their high performing agent teams and clients’ customers and members. Becky is especially adept at ensuring that any technology leveraged to enhance service, effectiveness, and efficiency enhances the achievement of excellent customer experiences.

As Chief Financial Officer of ResultsCX, Michael is responsible for the company’s profitable growth trajectory and overall global financial strategy. Deep industry experience, as well as expansive expertise, in global finance power his ability to guide the company as a leader in customer experience management.

Prior to joining ResultsCX, Michael was CFO of Americas for Sitel Group, where he managed an annual revenue budget of $1.8B, led a global team of 300+ finance professionals, and was instrumental in its successful Sykes acquisition. Previously, he was CFO of VXI Global Solutions where he led debt financing for the acquisition of Symbio. Michael’s background in the BPO space also includes spearheading private equity transactions with both The Carlyle Group and Bain Capital. In leadership positions at PwC, he managed billion-dollar multinational and domestic clients, both public and privately owned across myriad industries. Michael is a Certified Public Accountant, a Chartered Global Management Accountant, and a member of the American Institute of Certified Public Accountants.

Mark leads our Global Human Resources team, supporting more than 21,000 employees. His 30+ years of experience in BPO, Financial Services, and Education span international HR strategy, M&A, and operations on six continents. Mark is passionate about serving others and driving company culture to make ResultsCX an unparallelled place to work and learn.

Having joined ResultsCX in October 2021 as the VP HR - Americas, Mark was the Global Vice President People Solutions at Concentrix, Chief People Officer at Alorica, and the senior HR executive serving M&A, Operations, and Corporate Support at ACS/Xerox Business Services. At ACS, in addition to supporting leadership development, he helped create a new multi-million-dollar business in learning outsourcing.

Sid is responsible for managing business in Europe and the UK, both of which are strategic markets for ResultsCX. He leads the effort for overall business expansion in the region, including building the ResultsCX brand and increasing its visibility, as well as developing relationships with industry influencers and analysts and establishing strategic engagements with clients and prospects.

Sid has more than 24 years of experience in the Business Process Management (BPM) industry. He has been in leadership roles with multiple organizations and has played an active role in building businesses in the U.S. and the UK. Sid started his BPM career with GE Capital, a pioneer of the BPM industry, where he led the healthcare and financial services operations at GE Capital International Services. Subsequently, Sid led operations for Ocean Financial Services and also built a multi-million-dollar, multi-industry BPM practice for Firstsource in the UK.

Raji provides executive-level leadership for all marketing functions at ResultsCX, emphasizing the need to increase company visibility in the market as part of our revenue growth strategy. As the first Chief Marketing Officer at ResultsCX, she champions efforts to elevate company branding and strengthen its influence on new and current client engagements.

Raji has more than 20 years of experience in marketing and communications, having spent more than five years leading these functions for another BPO. Her focus areas include brand positioning and strategic planning to drive business growth. Raji has experience in defining and executing strategies for corporate branding, public relations visibility, social media, and content marketing. She has won industry awards from NASSCOM (Employer Branding Initiatives, 2008), World HRD Congress (Women Leadership Award, 2017), and World Marketing Congress (100 Most Innovative Martech Leaders, 2018).

Tracy leads our legal department, providing legal advice and counsel to ResultsCX to ensure the company’s business is conducted in compliance with applicable laws, regulations, and legal standards. She amassed nearly 20 years of legal experience before joining ResultsCX in 2018.

In her previous role, Tracy served as corporate counsel and director of Legal for Orangetheory Fitness, providing legal advice, counsel, strategy, and guidance on a multitude of legal, risk management, compliance, dispute resolution and business matters. Prior to holding in-house counsel roles, Tracy began her legal career as a litigation attorney in Illinois and Florida, counseling and representing clients in matters involving contract, real estate, employment, professional responsibility, and commercial litigation for over 12 years. Additionally, she worked in the financial services industry handling insurance-related and regulatory compliance matters.

Del supports the long-term growth and success of ResultsCX by targeting and pursuing opportunities for expansion, innovation, and efficiency. Through mergers, acquisitions, partnerships, and strategic alliances, Del facilitates strategic long-term revenue growth and operational excellence objectives across the organization.

Del brings 15 years of finance and accounting experience in the BPO industry and has led the completion of several public and private equity M&A transactions—including ResultsCX’s recent acquisition of 60k in Bulgaria—and was an integral part of the 2018 reverse merger of StarTek and Aegis. Prior to moving to Corporate Development, Del was a VP of Finance and Treasury at ResultsCX and was responsible for managing the global treasury department, along with various other key finance and accounting initiatives.

Arthur leads Security & Compliance for ResultsCX and is a proven leader of security teams and programs. He has 30 years of BPO experience that include 20 years in IT leadership as IT Chief of Staff, CISO, and Solutions Architect Team Leader, in support of 50K+ employees and 300+ clients. Understanding the extended attack surface of BPO environments, Arthur has been instrumental in establishing secure access for the ResultsCX remote workforce. Skilled at communicating to non-technical persons about cyber-security, he is expert on the application of PCI-DSS, HITRUST, HIPAA, GLBA, SOX, and GDPR in a multi-tenant environment. While directing the mitigation of cyber-threats and other technology issues, Arthur ensures the alignment of ResultsCX security initiatives with business goals to create value and ensure uninterrupted business operations.

Arthur has a background of real-world leadership, legal engagement, empathy-based interaction, and security systems from past roles that include military police, military intelligence, nursing, and firefighting. As CISO, he oversees compliance, documentation, audits, and annual compliance checks for the information security program, always maintaining a strong ResultsCX security posture focused on today and the future.

Ganesh formulates and guides the digital charter for ResultsCX, developing products and solutions that enable superior customer experiences for clients. Ganesh has three decades of experience in IT, BPO, and digital-first businesses. His expertise spans operations, sales, mergers and acquisitions, and investor relations.

In his prior role at Symphony Ventures, Ganesh advised global clients on their digital transformation agendas, managed global delivery teams, and established centers of excellence. He also played a pivotal part in managing the firm’s sale to Sykes Inc. Ganesh’s career includes stints at HCL Technologies, Cognizant, and Firstsource, and Softbank’s India venture capital firm, eVentures India.