Leadership Team

Rajesh Subramaniam, Chief Executive Officer

Rajesh Subramaniam

Chief Executive Officerexpand

As the chief executive officer of ResultsCX, Rajesh determines company strategy and guides decision-making across every functional area of the organization. An advocate of people-centricity when operating in a multi-cultural, multi-geographic environment, Rajesh believes people development investments and a culture of high performance are key to achieving excellence and strong cross-functional collaboration.

Rajesh recently led the entrepreneurial venture Nexting Advisors, which focused on deep tech CX for global organizations. Previously, as Managing Director and CEO of Firstsource Solutions, he played a pivotal role in charting a new course for the organization while driving strategic and corporate initiatives globally. Rajesh guided their metamorphosis from a traditional BPO to a world-class BPM organization during the disruption in customer expectations and engagement models driven by technology. Earlier, he headed Walden International, the first Silicon Valley-based venture firm to establish a presence in India, and led investments in outsourcing firm Quattro BPO, CoOptions, and BankBazaar.com, while serving on the board of Mindtree Ltd. Part of the Firstsource co-founding team in 2001, Rajesh is a Commerce graduate from Madras University in India and holds an MBA degree from Richmond College, London.

Michael Xu, Chief Financial Officer

Michael Xu

Chief Financial Officerexpand

As Chief Financial Officer of ResultsCX, Michael is responsible for the company’s profitable growth trajectory and overall global financial strategy. Deep industry experience, as well as expansive expertise, in global finance power his ability to guide the company as a leader in customer experience management.

Prior to joining ResultsCX, Michael was CFO of Americas for Sitel Group, where he managed an annual revenue budget of $1.8B, led a global team of 300+ finance professionals, and was instrumental in its successful Sykes acquisition. Previously, he was CFO of VXI Global Solutions where he led debt financing for the acquisition of Symbio. Michael’s background in the BPO space also includes spearheading private equity transactions with both The Carlyle Group and Bain Capital. In leadership positions at PwC, he managed billion-dollar multinational and domestic clients, both public and privately owned across myriad industries. Michael is a Certified Public Accountant, a Chartered Global Management Accountant, and a member of the American Institute of Certified Public Accountants.

Pete Martino, Chief Operating Officer

Pete Martino

Chief Operating Officerexpand

Pete leads operations for our global enterprise. He brings over 30 years of experience in the BPO space spanning global support operations, client relationship management, organic growth, and change management.

Prior to joining ResultsCX in February 2020, Pete served as COO for Startek. In that role, he was responsible for operations of more than 25 locations in the Americas and Philippines and maintained a client base worth $300 million in annual revenue. Additionally, he held a series of leadership positions at Clientlogic/Sitel and experienced the client side of the BPO partnership as a global outsourcing director for Microsoft. Pete employs a process-driven approach to operations that drives consistency, insights, and continuous improvement.

Mark Cunningham, Chief People Officer

Mark Cunningham

Chief People Officerexpand

Mark leads our Global Human Resources team, supporting more than 21,000 employees. His 30+ years of experience in BPO, Financial Services, and Education span international HR strategy, M&A, and operations on six continents. Mark is passionate about serving others and driving company culture to make ResultsCX an unparallelled place to work and learn.

Having joined ResultsCX in October 2021 as the VP HR - Americas, Mark was the Global Vice President People Solutions at Concentrix, Chief People Officer at Alorica, and the senior HR executive serving M&A, Operations, and Corporate Support at ACS/Xerox Business Services. At ACS, in addition to supporting leadership development, he helped create a new multi-million-dollar business in learning outsourcing.

Wayne White, Chief Information Officer

Wayne White

Chief Information Officerexpand

Wayne leads all information technology functions for ResultsCX. He brings a broad spectrum of experience from more than 25 years in technology. Wayne’s core areas of expertise include the development of new IP and network designs, processes, products, and tools to enhance business solutions and client offerings.

Along with servicing Fortune 100 and 500 clients, Wayne has also solutioned for state and federal government organizations. He is particularly skilled in network, systems, analytics, and security as well as data center infrastructure, storage, and disaster recovery. He has been called upon to give expert testimony regarding telco regulatory and legal affairs and has co-authored a whitepaper on the future of security and cyberattacks for the U.S. Department of Defense. Wayne is a trained Six Sigma Black Belt and received his Project Management Professional (PMP) certification from the Project Management Institute. He is a keynote speaker on Leadership training and lecturer on the future of technology. Additionally, he is the recipient of the 2020 Orbie Award for Colorado CIO of the Year−Large Corporate.

Blayne Shell, Chief Revenue Officer

Blayne Shell

Chief Revenue Officerexpand

Blayne leads ResultsCX Enterprise Sales and Marketing and is responsible for strategic positioning and revenue growth for ResultsCX solutions. He brings more than 30 years of contact center experience including key leadership roles in operations and sales as both a client and partner.

Blayne’s broad vertical and geographic experience in the BPO industry includes stops at MCI, Gateway, Sykes, ClientLogic, PeopleSupport, and most recently as vice president of Global Sales at STARTEK. His approach to building win-win relationships is based on a fundamental belief in making client success the core focus of every partnership.

Sanjay Venkataraman, Chief Strategy Officer

Sanjay Venkataraman

Chief Strategy Officerexpand

Sanjay is responsible for formulating the overall strategy of the company. His key areas of expertise span Operations, Marketing, and Sales. He brings to ResultsCX over three decades of experience in IT hardware, Tech Services, and Business Process Management. His prior position at Nexting Advisors was focused on deep-tech CX, and he was also the President of the Customer Management business at Firstsource Solutions.

Sanjay has also served as DELL India’s Director and Country Manager, Head of South Asia for a large India based IT services major, and Marketing manager for IBM’s venture in India. His entrepreneurial ventures include Knowledge Dynamics, an early entrant into the Analytics space in the early 2000s.

Becky Watkins, Senior Vice President, Client Solutions

Becky Watkins

Senior Vice President, Client Solutionsexpand

Becky leads client solutions at ResultsCX and serves as the senior point of contact for all clients. She brings over 30 years’ experience in the BPO industry, including 10 years dedicated to healthcare solutioning and outsourcing.

Becky joined ResultsCX in 2017 following leadership roles at Alorica and APAC Customer Services. She has earned a reputation for fostering organizations’ ability to deliver personal and empathetic human connections between their high performing agent teams and clients’ customers and members. Becky is especially adept at ensuring that any technology leveraged to enhance service, effectiveness, and efficiency enhances the achievement of excellent customer experiences.

Ganesh Iyer, Chief Solutions Officer

Ganesh Iyer

Chief Solutions Officerexpand

Ganesh formulates and guides the digital charter for ResultsCX, developing products and solutions that enable superior customer experiences for clients. Ganesh has three decades of experience in IT, BPO, and digital-first businesses. His expertise spans operations, sales, mergers and acquisitions, and investor relations.

In his prior role at Symphony Ventures, Ganesh advised global clients on their digital transformation agendas, managed global delivery teams, and established centers of excellence. He also played a pivotal part in managing the firm’s sale to Sykes Inc. Ganesh’s career includes stints at HCL Technologies, Cognizant, and Firstsource, and Softbank’s India venture capital firm, eVentures India.

Arthur Burt, Certified Chief Information Security Officer

Arthur Burt

Certified Chief Information Security Officerexpand

Arthur leads Security & Compliance for ResultsCX and is a proven leader of security teams and programs. He has 30 years of BPO experience that include 20 years in IT leadership as IT Chief of Staff, CISO, and Solutions Architect Team Leader, in support of 50K+ employees and 300+ clients. Understanding the extended attack surface of BPO environments, Arthur has been instrumental in establishing secure access for the ResultsCX remote workforce. Skilled at communicating to non-technical persons about cyber-security, he is expert on the application of PCI-DSS, HITRUST, HIPAA, GLBA, SOX, and GDPR in a multi-tenant environment. While directing the mitigation of cyber-threats and other technology issues, Arthur ensures the alignment of ResultsCX security initiatives with business goals to create value and ensure uninterrupted business operations.

Arthur has a background of real-world leadership, legal engagement, empathy-based interaction, and security systems from past roles that include military police, military intelligence, nursing, and firefighting. As CISO, he oversees compliance, documentation, audits, and annual compliance checks for the information security program, always maintaining a strong ResultsCX security posture focused on today and the future.

Tracy Mitchell, Senior Corporate Counsel

Tracy Mitchell

Senior Corporate Counselexpand

Tracy leads our legal department, providing legal advice and counsel to ResultsCX to ensure the company’s business is conducted in compliance with applicable laws, regulations, and legal standards. She amassed nearly 20 years of legal experience before joining ResultsCX in 2018.

In her previous role, Tracy served as corporate counsel and director of Legal for Orangetheory Fitness, providing legal advice, counsel, strategy, and guidance on a multitude of legal, risk management, compliance, dispute resolution and business matters. Prior to holding in-house counsel roles, Tracy began her legal career as a litigation attorney in Illinois and Florida, counseling and representing clients in matters involving contract, real estate, employment, professional responsibility, and commercial litigation for over 12 years. Additionally, she worked in the financial services industry handling insurance-related and regulatory compliance matters.