Devicebits Offers Covid-19 Resources To Help Maintain Customer Service

COLUMBUS, Ohio – April 13, 2020 – DeviceBits, a Results Company and a leading artificial intelligence (AI) software provider, today announced several AI- and Chatbot-based support resources for companies and their call center partners to ensure proper service levels remain for end user customers during the global COVID-19 outbreak and containment efforts.

Global companies and their customer service representatives have increasingly been ordered to work from home, especially in call center-heavy locations around the world such as the Philippines, Latin America and the United States.

In order to maintain proper customer service levels, and to support the increasing remote workforce population for call center staff, DeviceBits has made available COVID-19-specific AI and ChatBot-enabled solutions that offer self-support for general and high-volume customer questions; intelligent agent assistance with live agent chat and messaging; and an AI-powered chatbot with transfer functionality for special technical issues.

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