Press Release

ResultsCX achieves HITRUST Risk-based, 2-year Certification to Further Mitigate Risk in Third-Party Privacy, Security, and Compliance

3 months ago

HITRUST Risk-based, 2-year Certification validates ResultsCX is committed to meeting key regulations and protecting sensitive information

ResultsCX, a premier customer experience partner to Fortune-100 and 500 companies, today announced that it has renewed its Certified status for information security by HITRUST.

HITRUST Risk-based, 2-year (r2) Certified status demonstrates that the organization has met key regulations and industry-defined requirements and is appropriately managing risk. This achievement places ResultsCX in an elite group of organizations worldwide that have earned this certification. By including federal and state regulations, standards, and frameworks, and incorporating a risk-based approach, the HITRUST Assurance Program helps organizations address security and data protection challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.

“Maintaining a secure IT environment and upholding customer trust is a key commitment that we make to every client,” said Art Burt, Chief Information Security Officer at ResultsCX. “HITRUST CSF is one of the more rigorous standards we meet to stay ahead of security threats and avoid risk for clients who are subject to regulatory requirements.”

“The HITRUST Assurance Program is the most rigorous available, consisting of a multitude of quality assurance checks, both automated and manual,” said Bimal Sheth, Executive Vice President, Standards Development & Assurance Operations, HITRUST. “The fact that ResultsCX has achieved HITRUST Risk-based, 2-year Certification attests to the high quality of their information risk management and compliance program.”

About ResultsCX

For three decades, ResultsCX has been a premier customer experience partner to Fortune 100 and 500 companies. The company designs, builds, and delivers digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs. ResultsCX’s track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 25 geographic hubs and approximately 21,000 colleagues worldwide across US, Mexico, Philippines, Honduras, and India. The company’s core expertise extends to actionable analytics, contact center as a service (CCaaS), process automation, and its own SupportPredict digital experience platform.