Shaping the Future of the Contact Center Industry: The Results Companies Announces Acquisition of DeviceBits

2 years ago

Press Release

resultscx team@2x
FORT LAUDERDALE, FL, June 20th 2019 – The Results Companies, one of the world’s leading Customer Experience Management providers announced at their Partnership For Performance Summit, that it has completed the acquisition of DeviceBits. The acquisition of DeviceBits expands Results’ strategic growth plans and provides both organizations with additional capabilities and resources to drive efficiencies and enhance the overall customer experience.

“We are delighted to have DeviceBits become part of the Results organization”, said Alec Brecker, CEO of The Results Companies. “This acquisition is another step in our journey to create Service Excellence for our partners and employees. As we look to the future, customer experience continues to take on new and more complex requirements and DeviceBits enhances our platform as Results continues its growth in creating successful outcomes. Through DeviceBits; an Artificial Intelligence company, Results will be able to deliver faster and more accurate answers to your customers and support staff with a complete Digital Customer Service Platform.”

Through their expertise in Enterprise Software, Telecommunications, Digital Customer Experience and Large-Scale Data Analysis to predict outcomes, the founders of DeviceBits believe that Artificial Intelligence can provide a better approach to customer service. This understanding has been the fuel to building an industry-leading intelligent customer service platform. Today DeviceBits supports more than 40M consumers, 20,000 agents and 100M+ interactions per year using their integrated offering of BOT+Academy and BOT+CareAssist. These products transform knowledge management into human automation and coaching to improve the customer experience.

“We truly believe that this partnership will open up new verticals to us that we know we can make a significant impact in and enhance how companies are servicing their customers” said James Ramey, CEO of DeviceBits. “DeviceBits has had a proven, practical approach to delivering rapid client value. Today, we can begin to use the breadth of information held by Results, and their partners, to demonstrate much larger advancements in the customer service environment. Taking the traditional DeviceBits solution, which leverages digital interactions, and supercharging that with the existing work from Results in voice and chat will increase our velocity, add capabilities, and bring innovation to the idea of an Omni- channel customer experience platform that is not available today.”

Results, a portfolio company of One Equity Partners, has continued to significantly outpace industry growth with both organic expansion and strategic acquisitions. As they welcome the DeviceBits organization, Results believes that this transformational partnership will reinforce their position in the industry and present new opportunities for profitable growth.

About The Results Companies

For more than 20 years, The Results Companies has served as a premier global customer experience provider for Fortune 100 and 500 companies and has uniquely designed, built and operated award-winning contact centers that have set the standard for innovative and customer-focused solutions. Results offers a full range of services that include customer service, acquisition, enrollment, retention, membership support services and transaction processing. Results’ success and proven ability to respond to our Partners’ growth has enabled the expansion of our global footprint to over 20,000 employees in 32 locations in the United States, the Philippines and Latin America. The Results Companies’ expertise extends beyond call centers. Results is an expert in people, analytical technologies, and creating strategic advantages for their Partners.
resultscx team@2x

About DeviceBits

Founded in 2015, DeviceBits is a software company focused on AI driver customer service products for consumers and agents in online knowledge bases and call centers. DeviceBits’ cloud-based platform learns from customer and agent interactions, enabling organizations to improve customer retention, reduce call center volume and empower customer Self Service.

About One Equity Partners

One Equity Partners (OEP) is a leading middle-market private equity firm that specializes in partnering with businesses to drive transformational change via strategic combinations. OEP seeks to work with family owners, entrepreneurs, and/or management teams operating in the healthcare, technology and tech-enabled services, and industrial sectors. Founded in 2001, OEP spun out of JPMorgan in 2015, and currently manages over $4.6 billion. OEP investment professionals are based in New York, Chicago and Frankfurt. For more information, please visit: www.oneequity.com.