“We are delighted to have DeviceBits become part of the Results organization”, said Alec Brecker, CEO of The Results Companies. “This acquisition is another step in our journey to create Service Excellence for our partners and employees. As we look to the future, customer experience continues to take on new and more complex requirements and DeviceBits enhances our platform as Results continues its growth in creating successful outcomes. Through DeviceBits; an Artificial Intelligence company, Results will be able to deliver faster and more accurate answers to your customers and support staff with a complete Digital Customer Service Platform.”
Through their expertise in Enterprise Software, Telecommunications, Digital Customer Experience and Large-Scale Data Analysis to predict outcomes, the founders of DeviceBits believe that Artificial Intelligence can provide a better approach to customer service. This understanding has been the fuel to building an industry-leading intelligent customer service platform. Today DeviceBits supports more than 40M consumers, 20,000 agents and 100M+ interactions per year using their integrated offering of BOT+Academy and BOT+CareAssist. These products transform knowledge management into human automation and coaching to improve the customer experience.
“We truly believe that this partnership will open up new verticals to us that we know we can make a significant impact in and enhance how companies are servicing their customers” said James Ramey, CEO of DeviceBits. “DeviceBits has had a proven, practical approach to delivering rapid client value. Today, we can begin to use the breadth of information held by Results, and their partners, to demonstrate much larger advancements in the customer service environment. Taking the traditional DeviceBits solution, which leverages digital interactions, and supercharging that with the existing work from Results in voice and chat will increase our velocity, add capabilities, and bring innovation to the idea of an Omni- channel customer experience platform that is not available today.”
Results, a portfolio company of One Equity Partners, has continued to significantly outpace industry growth with both organic expansion and strategic acquisitions. As they welcome the DeviceBits organization, Results believes that this transformational partnership will reinforce their position in the industry and present new opportunities for profitable growth.