This Privacy Notice informs you of ResultsCX (“us”, “we”, or “our”) policies regarding the collection, use, disclosure and protection of, as well as the choices you can make about, your Personal Information. We will not use or share your personal information with anyone except as described in this document.
This Notice provides important information in the following areas:
By accessing our sites, systems, applications and/or services (Services”), you expressly consent to the collection, use, disclosure and storage of your personal information and other information received by us as a result of such access in accordance with this Privacy Notice and as permitted or required by applicable law. If you do not agree with the terms of this Privacy Notice, you should immediately stop using or accessing our Services. Please note that the Services may be hosted in countries other than yours, including, but not limited to, the United States. By accessing our Services, you expressly consent to the transfer of your personal information outside of your home country, which may provide for different data protection rules than in your country. We make use of third-party service providers to store and process data, including your personal information, on our behalf. When acting on our behalf, such service providers are only authorized to collect, use, disclose or store personal information as described in this Privacy Notice. However, the government, courts, law enforcement, security or regulatory agencies of a country may be able to obtain access to our disclosure of personal information as permitted by the laws of that country.
Any questions in this regard may be directed to the Data Protection Officer using the contact information provided below.
ResultsCX takes all reasonable steps to meet this responsibility and promotes good practices in the handling and use of personal information.
What type of personal information we collect and how we collect and use it
We may collect personal information in a variety of situations and will only use it when we have consent, or where there’s legitimate business reason for accessing or using it.
Comply with Legal Obligations: In certain cases, we may have a legal obligation to collect, use or retain your personal information.
Below is the information we collect. or you may directly and voluntarily provide to us:
A cookie is a small file that can be placed on your device that allows us to recognize and remember you. It is sent to your browser and stored on your computer’s hard drive or tablet or mobile device. When you visit our sites, we may collect information from you automatically through cookies and similar technology. This information may include your non-personal registration information, user preferences, and online activity.
However, you may change your cookie settings at any time.
How we keep your personal information secure (Storage and/or Transfer)
We use a combination of security measures to keep personal information confidentiality and integrity. ResultsCX has security policies and procedures for managing the storage and disclosure of personal information to prevent unauthorized access. We maintain an information security system and follow reasonable standards to protect personal information. The transmission of information via the Internet is, unfortunately, not completely secure and although we will do our best to protect your personal information, we cannot guarantee the security of the data during transmission via our websites. Our security procedures mean that we may request proof of identity before we disclose personal information to you.
How we retain your personal information
Privacy regulations state that personal information shall be kept for no longer than necessary for the purposes for which it is being processed. The retention of personal information is guided by company standards, the requirements of our clients and regulatory considerations. We will only keep personal information for as long as necessary and for legitimate business reasons.
We share your personal information with clients and as required by law.
We may share your personal information if required to comply with the law. Internally, we share customer information with clients with whom our consumers are conducting business. We may also share your personal information with authorized service providers that store and process data on our behalf. ResultsCX does not share your personal information with third parties other than as disclosed within this privacy notice.
Your Rights Concerning Your Personal Information and How You Can Exercise Them
CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
If you are a California resident, in addition to the rights set forth in this Privacy Notice, you have the right to request information from us regarding how we collect and share certain categories of your personal information.
General Data Protection Regulation (GDPR)
Individuals located in the European Union have certain rights under the GDPR, including the following:
You can exercise your rights by contacting us at the address below to the attention of the Data Privacy Officer.
We process your personal information when necessary to provide you with our products or services, when it is in our legitimate business interest, to comply with our legal obligations, and with your consent.
Children’s Personal Information
We do not knowingly collect, process, use or maintain personal information from individuals under the age of 18. If you are a parent of a child under 18, and you believe that your child provided us with information about himself or herself, please contact us immediately.
Changes to our privacy notice
To reflect changes in our business practices or regulatory changes, we will review our policy at least annually. If we change the way we handle your personal information, we will update this Privacy Notice. We reserve the right to make changes to our practices and this Privacy Notice at any time, please check back frequently to see any updates or changes to our Privacy Notice.
How to Contact Us
Your privacy concerns are important to us. We are committed to addressing your inquiries about your privacy in a timely manner. You may contact us to exercise rights. Please include your full name, residential address, e-mail address, and phone number, along with why you are contacting us, so that we can process your request in an efficient manner.
All privacy-related complaints should be made first, through our internal complaint resolution process via the following channels:
This Privacy Notice was last updated on March 18, 2020.