Case Studies

Improving CSAT Complaint Reduction

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Customized Training Model for Work-at-Home Agents Benefits Retail Support Performance

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Adopting a Personalized, Consultative Sales Model Transforms Sales CX

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SupportPredict Agent AI Saves Client $1 Million

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Interaction Analytics Inform a Holistic Approach to Improving Customer Experience

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Using Agent AI to Condense Training Time During Rapid Ramp Enabled Client Team to Cut Costs and AHT While Boosting Sales

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New Data-driven Approach to Customer Saves Nets Client Revenue and Cost Savings

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Changing Training to Mitigate Staffing Shortages and Other Challenges

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AI-Powered Digital CX Strategy Optimizes Retail Support for Holiday Rush

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Three-month pilot compared Bots-equipped agent care against control group performance. Covid-19 Disruption

SupportPredict Bots Drive Quality, CSAT, And AHT Improvements

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Cable & Internet Industry Leader Reaches New Heights In Sales CX

Cable & Internet Industry Leader Reaches New Heights In Sales CX

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Retailer To Gamers Adopts Digital CX Strategy In Time For Holiday Rush

Retailer To Gamers Adopts Digital CX Strategy In Time For Holiday Rush

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Interaction Analytics Lead To A Holistic Approach

Interaction Analytics Lead To A Holistic Approach

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