Improving CSAT Complaint Reduction
Customized Training Model for Work-at-Home Agents Benefits Retail Support Performance
Adopting a Personalized, Consultative Sales Model Transforms Sales CX
SupportPredict Agent AI Saves Client $1 Million
Interaction Analytics Inform a Holistic Approach to Improving Customer Experience
Using Agent AI to Condense Training Time During Rapid Ramp Enabled Client Team to Cut Costs and AHT While Boosting Sales
New Data-driven Approach to Customer Saves Nets Client Revenue and Cost Savings
Changing Training to Mitigate Staffing Shortages and Other Challenges
AI-Powered Digital CX Strategy Optimizes Retail Support for Holiday Rush
SupportPredict Bots Drive Quality, CSAT, And AHT Improvements
Cable & Internet Industry Leader Reaches New Heights In Sales CX
Retailer To Gamers Adopts Digital CX Strategy In Time For Holiday Rush
Interaction Analytics Lead To A Holistic Approach