Case Studies

Improving CSAT Complaint Reduction

See The Case Study

Custom Training Model for Work-at-Home Agents Benefits Retail Performance

See The Case Study
A person sitting on the couch with their feet on the coffee table and a hand holding the TV remote while pointing at the TV.

Consultative Sales Model Increases CX Sales

See The Case Study
An older woman sitting on a couch and talking on the phone while holding a credit card in front of her face.

SupportPredict Agent AI Saves Client $1 Million

See The Case Study
Three women sitting on a bench outside smiling and putting on their sandals.

Interaction Analytics Inform a Holistic Approach to Improving Customer Experience

See The Case Study

Using Agent AI to Condense Training Time Cut Costs and AHT Case Study

See The Case Study

New Approach to Customer Saves Nets Client Revenue & Savings Case Study

See The Case Study

Changing Training to Mitigate Staffing Shortages and Other Challenges

See The Case Study
A woman wearing braids is typing on a laptop with a drink on the desk next to her and a card in her hand.

Successful AI-Powered Digital Customer Experience Strategy

See The Case Study
Three-month pilot compared Bots-equipped agent care against control group performance. Covid-19 Disruption

SupportPredict Bots Drive Quality, CSAT, And AHT Improvements

See The Case Study
Cable & Internet Industry Leader Reaches New Heights In Sales CX

Successful Customer Experience-Focused Sales Strategy

See The Case Study
Retailer To Gamers Adopts Digital CX Strategy In Time For Holiday Rush

Video Game Retailer Adopts Digital CX Strategy

See The Case Study
Interaction Analytics Lead To A Holistic Approach

Interaction Analytics Lead To A Holistic Approach

See The Case Study