Case Studies

Training and nesting enhancements fast track newagent performance achievements

Reimagined Work-At-Home Training Model Benefits Fortune 500 Retailer

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Three-month pilot compared Bots-equipped agent care against control group performance. Covid-19 Disruption

SupportPredict Bots Drive Quality, CSAT, And AHT Improvements For Fortune 500 Healthcare Payer

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Trusted partnership pays off with quick risk-avoidance strategy

Top Media Subscription Brand Overcomes 2020 Global Challenges

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Cable & Internet Industry Leader Reaches New Heights In Sales CX

Cable & Internet Industry Leader Reaches New Heights In Sales CX

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Rapid Ramp Strategy And Agent AI Combine To Cut Costs And Boost Sales

Rapid Ramp Strategy And Agent AI Combine To Cut Costs And Boost Sales

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Retailer To Gamers Adopts Digital CX Strategy In Time For Holiday Rush

Retailer To Gamers Adopts Digital CX Strategy In Time For Holiday Rush

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Top Streaming Company Nets Revenue And Cost Savings

Top Streaming Company Nets Revenue And Cost Savings

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Interaction Analytics Lead To A Holistic Approach

Interaction Analytics Lead To A Holistic Approach

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