Case Studies

ResultsCX Decreases Network Performance Triage Time by 90%

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Improving CSAT Complaint Reduction

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Custom Training Model for Work-at-Home Agents Benefits Retail Performance

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A person sitting on the couch with their feet on the coffee table and a hand holding the TV remote while pointing at the TV.

Consultative Sales Model Increases CX Sales

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An older woman sitting on a couch and talking on the phone while holding a credit card in front of her face.

SupportPredict Agent AI Saves Client $1 Million

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Three women sitting on a bench outside smiling and putting on their sandals.

Interaction Analytics Inform a Holistic Approach to Improving Customer Experience

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Using Agent AI to Condense Training Time Cut Costs and AHT Case Study

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New Approach to Customer Saves Nets Client Revenue & Savings Case Study

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Changing Training to Mitigate Staffing Shortages and Other Challenges

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A woman wearing braids is typing on a laptop with a drink on the desk next to her and a card in her hand.

Successful AI-Powered Digital Customer Experience Strategy

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Three-month pilot compared Bots-equipped agent care against control group performance. Covid-19 Disruption

SupportPredict Bots Drive Quality, CSAT, And AHT Improvements

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Cable & Internet Industry Leader Reaches New Heights In Sales CX

Successful Customer Experience-Focused Sales Strategy

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Retailer To Gamers Adopts Digital CX Strategy In Time For Holiday Rush

Video Game Retailer Adopts Digital CX Strategy

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Interaction Analytics Lead To A Holistic Approach

Interaction Analytics Lead To A Holistic Approach

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