Media Client Speeds Up Resolution with Outbound Calls, Reducing AHT by 100 seconds and Increasing CSAT by 8%
Outbound Offers Convert Initially Rejected Cable Customers and Improve NPS by nearly 60%
Health Insurer's Member Service Plan Boosts NPS 12% with Analytics
CMS Taskforce Helps Health Plan Clients Improve 5-Star Survey Ratings
Offshore Managed Medicare Claims Work Achieves Near 100% Accuracy
Automation Helps Health Plans Improve Agent License Management and Reduce Reporting Time by 75%
Digital CX Transformation Saves Financial Services Client $1 Million Annually
Innovative Surge Staffing Strategy Nets Cost Savings for Streaming Media Brand While Reducing AHT by 12%
Leading Retailer Leans into Customer Interaction Analytics to Improve CSAT by 91%
Agent Training Coupled with Consultative Sales Approach for MSO Client Increased Annual Total Sales by 220%
Retail giant reimagines Agent Training, Accelerates KPI Achievement by 67%
Leading Health Plan Elevates CSAT by 12% With Conversational AI During Annual Enrollment
Analytics Boost Customer Retention and Increases Annual Revenue by $1.25 Million for Streaming Media Giant
Gaming Retailer Boosts NPS by 30% and CSAT by 17% During Holiday Rush with Conversational AI and Analytics
AI Enabled Training Drives 16% Retail Sales Growth for Home Delivery Food Retailer During Call Volume Surge
ResultsCX Creates Secure Call Centers with Azure Virtual Desktop
