Create
Brand Loyalty

The right blend of human and digital engagement

How can you adapt to the new needs of customers? By delivering a satisfying, surprisingly easy and fast journey—whether your customers are digital first or never, digital newbies or experts, or anything in between.

Turn customers into fans by putting humans, empowered by AI, at the center of the new customer experience.

A man smiling and typing on a tablet with two women sitting at a desk and talking in the background.

A fast, convenient customer journey

Step one Step two Step three Step four
ResultsCX

Human engagement

Give customers seeking human support the fast, accurate resolution they want with a seamless, AI-empowered experience.

ResultsCX

Self-driven customer experience

Quickly guide customers to the answers and information they need to self-serve with AI-empowered, interactive content created to meet the needs of all learning types.

ResultsCX

Seamless transitions

Remove the barriers between touchpoints with seamless integration of SupportPredict Self-Service, SupportPredict Bots, and SupportPredict Agent AI to let customers easily move between channels and modes of interaction.

ResultsCX

Smarter customer support

Drive fast resolution with smarter customer support empowered by practical AI and automation.

Learn more about our automation-enabled CX Solutions

We get results

Just because we have decades of success turning customers into fans of our clients’ brands doesn’t mean we’re an old-fashioned BPO. Unlike those companies stuck in the past, we know what customers want and need today: a seamless, digitally influenced customer journey with the perfect blend of human and digital engagement.

In a three-month pilot for a ResultsCX client, integrating SupportPredict Agent AI and SupportPredict Bots delivered significant operational cost savings and improvement in customer satisfaction compared to the non-AI-empowered approach.

21% reduction in average
handle time
7.7% increase in customer
satisfaction scores
14.5% greater quality
scores
21%
reduction in average
handle time
7.7%
increase in customer
satisfaction scores
14.5%
greater quality
scores