The right blend of human and digital engagement
How can you adapt to the new needs of customers? By delivering a satisfying, surprisingly easy and fast journey—whether your customers are digital first or never, digital newbies or experts, or anything in between.
Turn customers into fans by putting humans, empowered by AI, at the center of the new customer experience.
A fast, convenient customer journey
Give customers seeking human support the fast, accurate resolution they want with a seamless, AI-empowered experience.
Self-driven customer experience
Quickly guide customers to the answers and information they need to self-serve with AI-empowered, interactive content created to meet the needs of all learning types.
Remove the barriers between touchpoints with seamless integration of SupportPredict Self-Service, SupportPredict Bots, and SupportPredict Agent AI to let customers easily move between channels and modes of interaction.
We get results
Just because we have decades of success turning customers into fans of our clients’ brands doesn’t mean we’re an old-fashioned BPO. Unlike those companies stuck in the past, we know what customers want and need today: a seamless, digitally influenced customer journey with the perfect blend of human and digital engagement.
In a three-month pilot for a ResultsCX client, integrating SupportPredict Agent AI and SupportPredict Bots delivered significant operational cost savings and improvement in customer satisfaction compared to the non-AI-empowered approach.
reduction in average handle time
increase in customer
greater quality scores
|21%||reduction in average
|7.7%||increase in customer