Reduce
Cost to Serve

Do more for less

In today’s disrupted and evolving business climate, many companies are grappling with the challenge to be more efficient and do more with less in the face of revenue shortfalls and budget cuts. When it comes to reducing the cost to serve, there’s a right way, a wrong way, and the smartest way.

What is the smartest way to improve efficiency and reduce operational costs while improving (yes, improving) the customer experience? Use practical, yet powerful, artificial intelligence (AI) tools and automation to create a seamless, resolution-centered customer experience.

The AI-empowered customer journey

Results-CX | A visionary for the new reality of CX

Self Service that satisfies

Slash the cost to serve by reducing call volume with intelligent Self Service and AI Bots that guide customers to the right answers for fast resolution.

Results-CX | A visionary for the new reality of CX

Seamless and efficient transitions

Make it easy for customers to transition when more help is needed—from Self Service with Bots to an AI-empowered human—to deliver resolution and prevent repeat calls.

Results-CX | A visionary for the new reality of CX

Smarter customer support

Shortcut the path to resolution with smarter customer support that reduces call volumes, handle times, and costs.

Results-CX | A visionary for the new reality of CX

Optimized experiences

Look to our insights and analytics to unlock improvements to your most critical KPIs such as average handle time, first-call resolution, digital containment, and customer satisfaction.

ROI in weeks, not months or years

It shouldn’t take years to realize a return on your investment in customer engagement. Yet that’s what other companies ask you to accept. With our innovative, yet pragmatic customer engagement solutions, we can help you realize ROI in weeks, not months or years.

Your SupportPredict Self Service solution can be up and running in as little as two to four weeks. SupportPredict Self Service with SupportPredict Bots requires only four to six weeks to deploy. Together or individually, these tools deliver lasting operational cost savings.

85% average digital containment
for current clients
$450,000 per month in average
savings with Self Service
$60,000 per month savings in customer
engagement costs with Bots
85%
average digital containment
for current clients
$450,000
per month in average
savings with Self Service
$60,000
per month savings in customer
engagement costs with Bots