In today’s disrupted and evolving business climate, many companies are grappling with the challenge to be more efficient and do more with less in the face of revenue shortfalls and budget cuts. When it comes to reducing the cost to serve, there’s a right way, a wrong way, and the smartest way.
What is the smartest way to improve efficiency and reduce operational costs while improving (yes, improving) the customer experience? Use practical, yet powerful, artificial intelligence (AI) tools and automation to create a seamless, resolution-centered customer experience.
Slash the cost to serve by reducing call volume with intelligent Self Service and AI Bots that guide customers to the right answers for fast resolution.
Make it easy for customers to transition when more help is needed—from Self Service with Bots to an AI-empowered human—to deliver resolution and prevent repeat calls.
Shortcut the path to resolution with smarter customer support that reduces call volumes, handle times, and costs.
Look to our insights and analytics to unlock improvements to your most critical KPIs such as average handle time, first-call resolution, digital containment, and customer satisfaction.
It shouldn’t take years to realize a return on your investment in customer engagement. Yet that’s what other companies ask you to accept. With our innovative, yet pragmatic customer engagement solutions, we can help you realize ROI in weeks, not months or years.
Your SupportPredict Self Service solution can be up and running in as little as two to four weeks. SupportPredict Self Service with SupportPredict Bots requires only four to six weeks to deploy. Together or individually, these tools deliver lasting operational cost savings.
|85%||average digital containment
for current clients
|$450,000||per month in average
savings with Self Service
|$60,000||per month savings in customer
engagement costs with Bots