The new customer experience for a disrupted world
The old days of CX: A customer attempts to self-serve, fails to find the answer, starts over in a new channel, waits on hold for a chat or voice interaction, gets a boilerplate response to a specific question, gives up, and decides to use a different brand next time.
The new CX: A seamless combination of digital and automation-enabled human interaction that expedites resolution, satisfies customer needs, and turns customers into fans—all while reducing costs.
Customer journey transformation
We get results
What happens when you reimagine the customer experience? Revenue goes up, customer satisfaction grows, customers become fans, and costs go down. What more can you ask for?
For a large retail client, using SupportPredict Agent AI together with SupportPredict Bots resulted in:
increase in sales conversions
average cart value increase
|16%||increase in sales